Terms & Conditions

We warrant that information given to us will only be used to enhance your shopping experience, resulting in a more personalized service for you. We are fully committed to protecting your privacy. Any personal information that you submit will used simply to process your orders and is protected by our secure server. You can also choose to receive information via our Newsletter, notifying you of important changes to our Site or updating you on new products. We are not involved in the selling, trading or alternative unauthorized use of personal information. We promise that we will not pass on your personal details to any other organizations

Payment

The easiest way to pay is by using our secure online shopping, and using Visa or MasterCard. Goods will be despatched immediately.

Delivery Time

For orders within Australia, parcels that are under 5kg and fit into an airbag are normally delivered to capital cities the following day, 2 days for country areas, and 3 days for remote areas. For large parcels which go by road, please allow 5 to 7 working days.
For international orders, we offer the choice of 2 methods of shipment please contact us on +61 1300 137 875 to arrange shipping:

Returns & Refunds

We urge you to choose your items carefully. If, after having receiving your order, it is not satisfactory, we are happy to offer a credit for the goods provided that:
1.    the goods are in resaleable condition
2.    the goods have not been marked, soiled or washed
3.    the goods are returned to us within 14 days of receiving them
4.    the goods are returned at the customer''s cost by courier or registered post (so we can get Proof of Delivery) - we cannot accept responsibility for goods lost in unregistered mail
Unfortunately we are unable to credit freight charges.

Returns Policy

1.    contact Tripsafe and get a Goods Return Number
2.    send goods back to Tripsafe (including original packaging if possible) via registered mail or courier. When sending, make sure you will be able to get a Proof of Delivery for the parcel
3.    once received at Tripsafe we can either replace the goods or issue a credit.
Goods damaged in transit
If you received goods which seem to have been damaged in transit, please contact us. It may be necessary to send the goods back to Tripsafe, including original packaging, via registered mail or courier .Be sure to include your invoice number and delivery details in the parcel. Once we have received them, we will send out new goods to you.

Cancellations

If you would like to cancel an order, please email us. If the order has already left our premises, then we have to follow the Refunds Policy above, and we have to charge the freight costs. If the order has not left our premises then we can simply cancel the order and there is no charge.